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Screen Replacement

Keenan
Level 1: Joiner
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on ‎29-03-2020 19:05

on ‎29-03-2020 19:05

My phone contract runs out tomorrow and i had a free screen replacement that i wanted to claim before it expired. how do i claim with everything going on now?
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MI5
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on ‎29-03-2020 19:06

on ‎29-03-2020 19:06

@Keenan 

You need to call customer service to process the claim Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎29-03-2020 19:28

on ‎29-03-2020 19:28

Good luck getting through fingers_crossed

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Keenan
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on ‎29-03-2020 20:33

on ‎29-03-2020 20:33

but will i get through now? because it says only contact o2 if it is reporting a  stolen phone 

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MI5
Level 94: Supreme
In response to Keenan
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on ‎29-03-2020 20:36

on ‎29-03-2020 20:36

@Keenan 

Just choose any option to get to speak to an agent.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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