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Level 1: Joiner
Posts: 1
Registered: ‎28-02-2021

Return

I was getting my phone delivered to me today then it changed got changed to tomorrow and DHL decided to send my phone back to O2 without having to give them a response and I have not made any cancellations or O2 made any changes so why have they sent my product back for no reason and i am waiting to get my device which had already reached near me
Posts: 115,779
Topics: 571
Solutions: 15,897
Registered: ‎04-04-2012

Re: Return

@Miss_A 

You'll need to call customer service to find out why.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)