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Repair

sashaashley-ox
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on ‎26-05-2020 15:21

on ‎26-05-2020 15:21

where do I send my phone to be repaired? It's not insured and not due an upgrade until September. Did try calling customer services but no luck from them

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MI5
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on ‎26-05-2020 15:33

on ‎26-05-2020 15:33

@sashaashley-ox 

See help here https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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sashaashley-ox
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on ‎26-05-2020 15:42

on ‎26-05-2020 15:42

I have looked on that website, I have had my phone longer than 30 days 

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MI5
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on ‎26-05-2020 15:44

on ‎26-05-2020 15:44

@sashaashley-ox 

Scroll down to "Our policy after 30 days"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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sashaashley-ox
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on ‎26-05-2020 16:17

on ‎26-05-2020 16:17

I can’t do anything on the list such as back up etc. I can’t unlock my phone so can I still send it for repair?
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MI5
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‎26-05-2020 18:51 - edited ‎26-05-2020 18:52

‎26-05-2020 18:51 - edited ‎26-05-2020 18:52

Yes @sashaashley-ox 

You have no choice....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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