Solved: Refund

Sheeraz · ‎14-01-2022

i was trying to purchase iphone on plan but after deduction of the initial amount, O2 asked for a deposit which was very high .. so i stopped and didn't ordered. However, the amount deducted from my account is not being refunded to me still - any leads or suggestions how can i get my payment back ? Thank you ..

MI5 · ‎14-01-2022

@Sheeraz

O2 don't have the money.

It is being held in a shadow account by your bank.

Usually returned in 7 to 10 days but check with your bank to be sure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-01-2022

@Sheeraz

O2 don't have the money.

It is being held in a shadow account by your bank.

Usually returned in 7 to 10 days but check with your bank to be sure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Refund

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