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Refund on Iphone 7 Plus still not paid

Anonymous
Not applicable

on ‎13-10-2016 16:06

on ‎13-10-2016 16:06

Has anyone else had an incredibly amount of diffuculty in receiving a refund on a cancelled iphone order. I paid for my device upfront and after the customer service team cancelled my order without me asking, i expected that the refund would be made to my account. However many phone calls and 23 days later i am still not able to get hold of the money i am owed. Anyone have any ideas?

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jonsie
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on ‎16-12-2016 09:34

on ‎16-12-2016 09:34

@Anonymous wrote:

Thanks it will be but it hasn't appeared in my bank a/c yet.....! Cheers

Fingers crossed it's not an empty promise.... 

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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Anonymous
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In response to jonsie

on ‎16-12-2016 09:37

on ‎16-12-2016 09:37

@jonsie Lets hope not but there is a receipt number on the email so I think its for real...

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jonsie
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on ‎16-12-2016 10:18

on ‎16-12-2016 10:18

@Anonymous wrote:

@jonsie Lets hope not but there is a receipt number on the email so I think its for real...

I think it's all good then Astounded

 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
Not applicable

on ‎19-12-2016 17:26

on ‎19-12-2016 17:26

Finally!!! I am very pleased to announce that O2 have finally refunded my money...... @Toby
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MI5
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on ‎19-12-2016 17:32

on ‎19-12-2016 17:32

Well done slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
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Cleoriff
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on ‎19-12-2016 20:28

on ‎19-12-2016 20:28

Excellent news @Anonymous A nice little Christmas bonus...Handshake

Veritas Numquam Perit

Girl in a jacket
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jonsie
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on ‎20-12-2016 02:43

on ‎20-12-2016 02:43

Not before time but good news slight_smile

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Toby
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on ‎20-12-2016 10:18

on ‎20-12-2016 10:18

Great to hear @Anonymous and sorry for the delay! If we don't see you here again before then, have a lovely Christmas slight_smile

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