Purchased apple AirPods

[AppleAirPods02]

Filled out all necessary details to pay monthly for apple AirPods which were £9.75 per month with a £20 fee upfront. When processing eligibility and payment, £20 payment was sent to o2 from my bank account but an error message displayed saying “something went wrong there”. Can someone help?

[Cleoriff · Accepted solution]

Hi @AppleAirPods02 

You need to call O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call