cancel
Showing results for 
Search instead for 
Did you mean: 

Problem With Visual Voicemail Since iOS 12

brettIT
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Is anyone else having problems with Visual Voicemail since the iOS 12 update? People can leave a message but I don't get any notification and nothing within the voicemail section of the phone app.

 

I have tried resetting, changing and updating settings on my phone, but have just found out it is also happening on my wife's phone, so it is either to do with iOS 12 or O2.

Message 1 of 30
9,513 Views
1 ACCEPTED SOLUTION

Accepted Solutions

orango
  • 2 Posts
  • 0 Topics
  • 1 Solutions
Registered:

Rebooted my phone again today now seems to be working.

View solution in original post

Message 22 of 30
6,239 Views
29 REPLIES 29

MI5
Level 94: Supreme
  • 144100 Posts
  • 634 Topics
  • 27591 Solutions
Registered:
Text STATE to 9011
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 30
7,771 Views

brettIT
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Tried that one, didn't work I'm afraid.

 

I have read that you need the iData bolt on, but can't find that information on my account anywhere. I have had an iPhone since the 3G model, so should have always had it.

Message 3 of 30
7,767 Views

MI5
Level 94: Supreme
  • 144100 Posts
  • 634 Topics
  • 27591 Solutions
Registered:
Have you reset your network settings?
What is your apn set to?
iData should be already on your account but you'll need to call customer services to check it's enabled.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 30
7,763 Views

brettIT
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Yes reset settings, but my wife is having the same problem so don't think it is that.

 

APN is idata.02.co.uk, username vertigo.

Message 5 of 30
7,762 Views

MI5
Level 94: Supreme
  • 144100 Posts
  • 634 Topics
  • 27591 Solutions
Registered:
If you change the apn to to "mobile.o2.co.uk" and it works, it means you don't have iData enabled.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 30
7,760 Views

brettIT
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

That didn't work either. I think I will have to call O2 tomorrow.

Message 7 of 30
7,749 Views

MI5
Level 94: Supreme
  • 144100 Posts
  • 634 Topics
  • 27591 Solutions
Registered:
Have you rebooted?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 30
7,747 Views

brettIT
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Yes I have rebooted.

 

Strange thing just happened, 2 messages just arrived 2 hours late. Just tried voicemail again but nothing appears, so messages are being delayed somewhere.

Message 9 of 30
7,740 Views

MI5
Level 94: Supreme
  • 144100 Posts
  • 634 Topics
  • 27591 Solutions
Registered:
Might just ba a coincidental local network issue as you seem to be setup OK.
Check your postcode here http://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 30
7,731 Views