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Anonymous · ‎15-04-2015

I pay for 4G Internet but whenever I get the 3G or 4G it never works, I have an iPhone 5 and it says I'm not subscribed to a cellular network, I look at my usage and it still says I have it all to use! HELP

MI5 · ‎15-04-2015

Your data plan is wrong on your account.
Call CS and ask them to put you on data for iPhone.
In the meantime you can change your apn to "mobile.o2.co.uk" but remember to change it back to "iData" when CS change your account over.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎15-04-2015

Is your mobile data switched on?

Are you contract or pay as you go?

If on contract you need your data changed to idata you can do that by calling cs on 202

If pay as you go then you will need the apn which should be mobile.o2.co.uk or you can call the payg team on 4445

MI5 · ‎15-04-2015

Your data plan is wrong on your account.
Call CS and ask them to put you on data for iPhone.
In the meantime you can change your apn to "mobile.o2.co.uk" but remember to change it back to "iData" when CS change your account over.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-04-2015

IPhone 5 doesn't support 4g on o2 I'm afraid

MI5 · ‎15-04-2015

3G will work with the correct apn though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-04-2015

On o2? Mmmm maybe lol

MI5 · ‎15-04-2015

LOL

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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