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[MarcelovskY]

Hello, yesterday when checking out with apple air pods it said error and i was transferred to „save your basket” page, so i have saved my basket although did not know what happened with my order. O2 took money from my account but i do not have any order history, e-mail and i can not log in on „myo2” app because it says that the account will be ready up to 48 hours. Please help asap!

[Cleoriff · Accepted solution]

@MarcelovskY 

You need to call O2 to check the status of your order.

All numbers in this guide Guide: Coronavirus Community Help and Support 

[MI5]

@MarcelovskY 

Unless your order was completed, o2 won't have taken any money. 
It is held in a shadow account pending the transaction and will be returned to you within 4 to 5 days. 

[MarcelovskY]

Hi, i rang them and i need to wait because the order was not placed, although I am already waiting 5 days and i don’t have my money + my o2 account is still not ready for me to use when i am trying to log in. What should I do?

[MI5]

@MarcelovskY 

The time to return money is based on your bank policy.

You need to ask your bank.