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Posts: 0

On 12GB tariff but only given 4GB each month

I upgraded from 4GB to 10GB Feb2017. The tariff shows the correct tariff name/description but the available data each month continues to be 4GB. I was told by O2 this is an admin error and the data would still be available after I went past 4GB. This turned out not to be the case as I couldn't use data once I passed 4GB.
Last week I upgraded again to 12GB in the hope this would fix it. Again, the tariff description has updated but I remain on 4GB only.

Spoken to four O2 gurus online and been in the shop twice, wiped the phone and rebuilt from backup, also wiped the phone and rebuilt from scratch (massive pain in the ****!!!) but nothing has fixed it, it's clearly an issue on the contract side rather than device related; any other ideas how to resolve this?

Thanks in advance.
Posts: 76,847
Topics: 700
Registered: ‎14-01-2013

Re: On 12GB tariff but only given 4GB each month

Have you checked in MYO2 to see what tariff you are on and more importantly what you are paying for? http://www.o2.co.uk/myo2......If this has been going on since February without being resolved.. then its time to complain http://www.o2.co.uk/how-to-complain

*The Game Is On*

Posts: 90,572
Topics: 539
Solutions: 11,808
Registered: ‎04-04-2012

Re: On 12GB tariff but only given 4GB each month

It was never going to be a device issue.
Keep calling customer service until someone resolves it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 6,443
Registered: ‎18-02-2016

Re: On 12GB tariff but only given 4GB each month

@Anonymous I've had some feedback on this and there was an issue with the tariff which was causing less data to be applied. This has now been resolved. Can you confirm it's fixed your end? 

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