on 19-06-2017 23:15
Last week I upgraded again to 12GB in the hope this would fix it. Again, the tariff description has updated but I remain on 4GB only.
Spoken to four O2 gurus online and been in the shop twice, wiped the phone and rebuilt from backup, also wiped the phone and rebuilt from scratch (massive pain in the ****!!!) but nothing has fixed it, it's clearly an issue on the contract side rather than device related; any other ideas how to resolve this?
Thanks in advance.
on 20-06-2017 00:28
on 20-06-2017 06:31
Keep calling customer service until someone resolves it for you.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 26-07-2017 15:58
@Anonymous I've had some feedback on this and there was an issue with the tariff which was causing less data to be applied. This has now been resolved. Can you confirm it's fixed your end?
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