on 20-07-2017 17:14
each time i try to check my account the o2 website says my phone is 'Disconnected Bill'
I have this problem every time I go on and even when I have been able to get through to the Live Chat, they have gone through the process with me (as if I must be doing something wrong), it takes ages to sort out, and when it does get sorted, the problem only goes for that session. As soon as I log on again, it gives the same message.
This is cheesing me off so much that I am going to another provider
on 20-07-2017 17:32
Previous contracts show as disconnected in my MyO2 but I had new logins for my new contracts.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 20-07-2017 17:42
@AnonymousI would give live chat a miss and try and get this sorted by speaking to someone in customer services
on 27-07-2017 11:17
@Anonymous did you speak to customer services about your account and if so is the issue now resolved?
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