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Anonymous
Posts: 0

website has my phone as disconnected so can't get onto the site

each time i try to check my account the o2 website says my phone is 'Disconnected Bill'

I have this problem every time I go on and even when I have been able to get through to the Live Chat, they have gone through the process with me (as if I must be doing something wrong), it takes ages to sort out, and when it does get sorted, the problem only goes for that session. As soon as I log on again, it gives the same message.

This is cheesing me off so much that I am going to another provider

Anonymous
Posts: 0

Re: website has my phone as disconnected so can't get onto the site

@Anonymous Are your bills up to date & paid? Maybe @Martin-O2 could help

Posts: 88,224
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: website has my phone as disconnected so can't get onto the site

Are you sure it's not an old account you are trying to log into?
Previous contracts show as disconnected in my MyO2 but I had new logins for my new contracts.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,708
Topics: 685
Registered: ‎14-01-2013

Re: website has my phone as disconnected so can't get onto the site

@AnonymousI would give live chat a miss and try and get this sorted by speaking to someone in customer services

http://www.o2.co.uk/contactus

*The Game Is On*


Community Manager
Posts: 5,943
Registered: ‎18-02-2016

Re: website has my phone as disconnected so can't get onto the site

@Anonymous did you speak to customer services about your account and if so is the issue now resolved? 

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