O2 mobile app

[Anonymous]

Hi,

I am having an iphone and i have installed the O2 application in order to check my remaining data balance. Unfortunately, every time when i try to log in it says "we are unable to find your account" but once i reset the password it works and the next time it does not work with the new password either. it shows the same error message. The only solution is i have to keep resetting the password.

Pls help me out

Thanks

[MI5]

Think you'll need to call CS on 202 to get them to look at your account settings.

[gindygoo]

Hi there,

This happened to me also at the beginning of my contract.

I called o2 on 202 and some to customer services (as advised above) and they reset my online account.
One last thing though, have you tried uninstalling the app then reinstalling it? That might work.

Let us know how things pan out please.

Charlie.

[jonsie]

By password, do you mean the pin number?

Have you tried uninstalling  and reinstalling the app?

[Anonymous]

Yes i will call them. thanks

[Anonymous]

Yes i believe i might need to call them because i tried uninstalling but it doesnt work. thanks

[Anonymous]

No the password i set up to log in to my account not the pin no

[gindygoo]

Hi again,

Just call cs then, and get them to reset your account, it can get out of sync and only cs can help.

Let us know if it's fixed btw.

Charlie.