O2 mobile app

on 01-09-2015 13:44
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on 01-09-2015 13:44
Hi,
I am having an iphone and i have installed the O2 application in order to check my remaining data balance. Unfortunately, every time when i try to log in it says "we are unable to find your account" but once i reset the password it works and the next time it does not work with the new password either. it shows the same error message. The only solution is i have to keep resetting the password.
Pls help me out
Thanks
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on 01-09-2015 13:50
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-09-2015 14:03
This happened to me also at the beginning of my contract.
I called o2 on 202 and some to customer services (as advised above) and they reset my online account.
One last thing though, have you tried uninstalling the app then reinstalling it? That might work.
Let us know how things pan out please.
Charlie.
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on 01-09-2015 17:12
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on 01-09-2015 17:12
By password, do you mean the pin number?
Have you tried uninstalling and reinstalling the app?
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on 13-09-2015 15:22
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on 13-09-2015 15:22
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on 13-09-2015 15:23
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on 13-09-2015 16:10
Just call cs then, and get them to reset your account, it can get out of sync and only cs can help.
Let us know if it's fixed btw.
Charlie.

