O2 locked my UNLOCKED iPhone which I purchased by myself in apple store

[Anonymous]

Hi,

I still cannot believe but O2 locked my UNLOCKED iPhone which I purchased by myself in apple store. 

Story looks like that: I had Pay as You go sim card which I used with my lenovo phone for months, recently I bought iPhone SE and inserted this old O2 card to it. One week ago, I decided to move from O2 to EE and I realized that O2 locked my phone to their network and now they ask to pay 15£ for unlocking.

I cannot understand how it is possible in XXI century, for me it is like a scam and I feel like a hostile. I have never had any contract with O2 and I have never bought any phone from O2.

I have confirmed in apple that I purchased from their store unlocked device and it was locked by O2.

How it can be accepted by other customers? I travel quite often and I`m going to use different sim card so how any network can lock my phone?

I made official claim but it will take several days at least to sort it out and within this time I cannot use my phone.

I`m trapped

[MI5]

O2 can't and won't prove they had any right to lock it unless it turns out to be an o2 phone that was sold to you.
As it was sold to you by Apple they have screwed up and need to replace phone or pay for the unlock.