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MCK/defreeze code needed for Samsung Galaxy S7 Edge from o2

pinkapplejam
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Hi all,

 

Five years ago I purchased a Samsung Galaxy S7 Edge from o2 and monthly tariff. This has now ended, the device is fully paid; I have recently upgraded to another phone, yet cannot unlock my old Samsung device from the o2 network.

 

I have been sent loads of Unlatch codes but other forum posts say the device needs a MCK/defreeze code first. This is a problem that has affected many other users of this model in the same situation too. I want to give the phone to my family to be able to use and they do not use o2 so the device needs to be first unlocked then I can unlatch.

 

I have seen that in previous threads about this that @Martin-O2  / @LukasB / @jonsie / any o2 community managers have been able to help others with this issue - if anyone could provide advice I would be very grateful.

 

With many thanks - L

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madasaf1sh
Level 56: Guvnor
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@pinkapplejam 

Have you reached out to o2 via social media at all as they should be able to help with this just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

 

I will also tag @lewys-gp and @RafaC as well as LukasB is no longer here, as they may be able to help as well.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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lewys-gp
Community Manager
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Hi, @pinkapplejam. Sorry to hear about the trouble you're having. I will send you a PM for more details 😁

 

And thanks for the tag, @madasaf1sh.

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pinkapplejam
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Appreciated, both! slight_smile 

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