cancel
Showing results for 
Search instead for 
Did you mean: 

MCK/defreeze code needed for Samsung Galaxy S7 Edge from o2

pinkapplejam
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi all,

 

Five years ago I purchased a Samsung Galaxy S7 Edge from o2 and monthly tariff. This has now ended, the device is fully paid; I have recently upgraded to another phone, yet cannot unlock my old Samsung device from the o2 network.

 

I have been sent loads of Unlatch codes but other forum posts say the device needs a MCK/defreeze code first. This is a problem that has affected many other users of this model in the same situation too. I want to give the phone to my family to be able to use and they do not use o2 so the device needs to be first unlocked then I can unlatch.

 

I have seen that in previous threads about this that @Martin-O2  / @LukasB / @jonsie / any o2 community managers have been able to help others with this issue - if anyone could provide advice I would be very grateful.

 

With many thanks - L

Message 1 of 4
803 Views
3 REPLIES 3

madasaf1sh
Level 76: Forum Legend
  • 9988 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@pinkapplejam 

Have you reached out to o2 via social media at all as they should be able to help with this just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

 

I will also tag @lewys-gp and @RafaC as well as LukasB is no longer here, as they may be able to help as well.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 4
796 Views

lewys-gp
Former Staff
  • 921 Posts
  • 89 Topics
  • 1 Solutions
Registered:

Hi, @pinkapplejam. Sorry to hear about the trouble you're having. I will send you a PM for more details 😁

 

And thanks for the tag, @madasaf1sh.

Community Manager for the O2 Community 🙂
Message 3 of 4
762 Views

pinkapplejam
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Appreciated, both! slight_smile 

Message 4 of 4
754 Views