O2 and Virgin

[Anonymous]

My husgand recently got a new Sony Xperia on the Virgin £16 a month deal. Now I can't text him, and nor can a friend of mine who is also on O2. everyone else can text him; he can text me; I can phone him, and he can phone me. But I can't text him. Why not? It is doing my head in.

[Anonymous · Accepted solution]

Hi,

First speak to o2 Customer Services on 202 to ensure your account is ok.

Try checking your service status to see if the masts are ok.

http://status.o2.co.uk/

Also remove your sim and give it a clean.

Check your APN settings as this affects mms messaging.

http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network

Ask him to check that he has not accidentally blocked you in his phones settings {handset / firmware applicable}, although if you can phone him it shouldnt be this.

[jonsie]

Have you tried deleting him from your phone contacts and then sending him a stand alone text? There is no block facility on your husband's Xperia is there?