O2 Refresh Customers

[Anonymous]

I have just recently upgraded to O2 refresh from a stanadrd contracts on the Iphone 5s & ive been told that cause ive done that i have to become a new customer has anyone else had this trouble with O2? i have been a loyal customer since 2008. how can anyone upgrade wrong i followed all the simple instructions that was was on the website.

[Anonymous]

Who told you this info ?

Ring o2 Customer Services tomorrow in 202 as they are closed now.

help link.

http://www.o2.co.uk/mobile/refresh/frequent-questions

[Anonymous]

O2 in store & on the chat, they said i they couldnt see an upgrade & could only see it as a new order, i did a upgrade not a new order.

[Anonymous]

Look at my included link.

Did you check out the refresh tariff faqs before signing up ?

[Anonymous]

You remain on the same mobile number and sign up for a further contract term.

What do you mean by new customer.

[Anonymous]

i didn't think that would be a problem tho, an upgrade is a upgrade.

[Anonymous · Accepted solution]

Correct.

Something has gone wrong.

Ring them on 202 tomorrow to sort it out.
They will cancel the new order and complete an upgrade for you.

[Anonymous]

i have spoke to them today at the O2 store on the phone & they said the same thing to me that was said on the chat.

[Anonymous]

Follow my previous advice.

Live Chat are non Uk Call-centre staff who are ok for low level general enquiries not connected to accounts and upgrades.

[Anonymous]

Ohhh ok, but what the people on chat said when i went to my O2 store they phoned the customer services & they said exactly the same thing to me.