Not working

Hut · ‎06-02-2021

Hi guys, can anyone help. I can't ring out on my i12 and have checked there are no service issues in the area. My bill is paid up to date and have turned the phone on and off but to no avail.

any ideas

MI5 · ‎06-02-2021

@Hut

Is your SIM active?

If you did an upgrade you can use your old SIM or start a SIM swap from it to activate the new one.

Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Hut · ‎06-02-2021

M15 not a sim issue. Have the phone a couple of months now.

MI5 · ‎06-02-2021

@Hut

Do you have a phone signal?

Normal texts and mobile data working etc?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

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