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Not abe to make calls

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Teresa12
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on ‎11-04-2022 10:43

on ‎11-04-2022 10:43

New phone no 5g so unable to make or receive calls

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MI5
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on ‎11-04-2022 11:19

on ‎11-04-2022 11:19

@Teresa12 

If you upgraded, use your old SIM or do a SIM swap to activate the new one. 

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎11-04-2022 11:19

on ‎11-04-2022 11:19

@Teresa12 

If you upgraded, use your old SIM or do a SIM swap to activate the new one. 

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Teresa12
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on ‎11-04-2022 12:41

on ‎11-04-2022 12:41

Thanks so much, all working now although not showing 5g

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Cleoriff
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on ‎11-04-2022 12:43

on ‎11-04-2022 12:43

@Teresa12 

Don't worry about 5G currently. People have been having issues with it over last few days.

4G will do exactly what you want. It works well for me.

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎11-04-2022 15:19

on ‎11-04-2022 15:19

You're welcome @Teresa12  

You need to be in a strong 5g area to get 5g which is limited currently. There are also some issues with 5g so don't worry about it for now. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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