Not Receiving OTP’s from Amazon or Bank etc

[carltonjames122]

Hi,

I ported my number to o2 Thursday ( 2 days).

I am having problems receiving OTP's.

Have tried restarting phone.

I did a call where I was told to restart my phone, that there were no bars and premium bar lifted whatever that means.

Still not working. I use Amazon for business and without I can’t access with 2FA.

I’m in cooling off period - so looking to cancel as best option right now and go back to EE

[Enlli]

There have been some problems with porting in the last week due to the company responsible having technical problems.

Sound like the files for OTPs has not ported across.

Message O2 on
(https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they may be able to help you.

If not come back and I'll tag an accounts advisor

[carltonjames122]

Thank you

if you could as the phones weren’t any help

Twitter haven’t got back to me

i cannot access eBay on my phone as I need the OTP and I run a business on there

its costing me customers

totally unacceptable with O2 as a new customer to experience this 

[Enlli]

I'll flag an account advisor who will be on tomorrow 

@O2Sarah can you assist?

[MI5]

@O2Sarah 

[pgn]

Or @O2Sarah- this Monday morning 😁

[O2Sarah-]

Thanks for the tag @pgn 

@carltonjames122 I will send you a private message to look into this