cancel
Showing results for 
Search instead for 
Did you mean: 

No sim installed

Anonymous
Not applicable
Hi,

Received my iPhone 5 yesterday. Sim swapped from old sim to the new Nano sim.

Now Every time I try to activate the phone it won't let me as it says no sim card is installed. I have taken the sim card out and put it back in a stupid amount of times and still no luck.

Now I am left with no phone as the sim swap has gone through...

Any help is appreciated
Message 1 of 7
5,013 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Liquid
Level 44: Clearly Talented
  • 5942 Posts
  • 98 Topics
  • 305 Solutions
Registered:
You might find the sim/phone is naff:(

If it doesn't recognise the sim exists there's a bigger problem here than a sim swap failure:(
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink

View solution in original post

Message 4 of 7
4,997 Views
6 REPLIES 6

Anonymous
Not applicable

Are you sure the new sim has been activated?

It can take a bit of time (up to 24 hours)

No joy 
try live chat
http://www.o2.co.uk/mobile/contactus

Message 2 of 7
5,008 Views

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
are you putting the sim in the correct way?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 7
5,005 Views

Liquid
Level 44: Clearly Talented
  • 5942 Posts
  • 98 Topics
  • 305 Solutions
Registered:
You might find the sim/phone is naff:(

If it doesn't recognise the sim exists there's a bigger problem here than a sim swap failure:(
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
Message 4 of 7
4,998 Views

Liquid
Level 44: Clearly Talented
  • 5942 Posts
  • 98 Topics
  • 305 Solutions
Registered:
Can you try the sim in another phone? You should of been given an adaptor with the sim pack put it in your old phone see if it recognises the sim.

Let us know
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
Message 5 of 7
4,996 Views

Anonymous
Not applicable

Unfortunately I was given no adapters for the nano sim to try in other phones.

 

It seems the original nano sim was faulty and I had to request another replacement one which thankfully solved the problem.

 

Thanks for your help everyone.

Message 6 of 7
4,928 Views

Liquid
Level 44: Clearly Talented
  • 5942 Posts
  • 98 Topics
  • 305 Solutions
Registered:
Glad to hear its working:)
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
Message 7 of 7
4,925 Views