No service

DocRichard · ‎03-11-2017

My new iPhone (MP822B/A) was working as a phone but could not get a web signal. I took it into an O2 shop who changed the sim card, twice. No joy at all. So now it not only cannot get web from the carrier, it doesnt work as a phone either. Just says "no service". It can see the wifi signal though.

In General it says the sim isn't provisioned.

DocRichard · ‎07-11-2017

Still not working. Faulty phone has been ruled out - shop put the sim in their own phone

DocRichard · ‎07-11-2017

Have done 3 sim swaps now, ,first was on 1/11/17

MI5 · ‎07-11-2017

Shop have put a working sim in your phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-11-2017

Have customer service definitely ruled out an issue with your account?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

DocRichard · ‎07-11-2017

I am now on the 3rd new sim.

DocRichard · ‎07-11-2017

Yes, they saw no problems on the account. And they were on Web chat with 02

MI5 · ‎07-11-2017

Can you confirm if you have seen your phone working with any SIM card in it please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-11-2017

So they tried your sim in another phone and one of their sims in your phone?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

DocRichard · ‎07-11-2017

No they didnt put one of their sims in my phone. Only put my sim in their phone

adamtemp64 · ‎07-11-2017

@DocRichard Where was the phone purchased ?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

O2

Delivery

Transfer sim to new phone

voicemail notification

Apple Watch with cellular and iPhone upgrades

Data Plan