No service

DocRichard · ‎03-11-2017

My new iPhone (MP822B/A) was working as a phone but could not get a web signal. I took it into an O2 shop who changed the sim card, twice. No joy at all. So now it not only cannot get web from the carrier, it doesnt work as a phone either. Just says "no service". It can see the wifi signal though.

In General it says the sim isn't provisioned.

MI5 · ‎03-11-2017

I guess the sim swap failed so you need to go back to store and try again unless you only did it today, in which case just try rebooting the phone.
Once you get the phone working text the word “active” to 2020 to get your data settings.
What is an MP822B/A anyway?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎03-11-2017

It’s ok, I googled it.
Just checking it wasn’t a non uk phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

DocRichard · ‎03-11-2017

I rebooted - still nothing. I have booked an appt at the shop. Thanks for responding.

MI5 · ‎03-11-2017

When did you do the sim swap ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎06-11-2017

Hello @DocRichard are you still having issues with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

DocRichard · ‎06-11-2017

Still no service, but I'm goin into the shop to see a guru tomoz thanks

Martin-O2 · ‎07-11-2017

@DocRichard OK please keep us updated on how it goes!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

DocRichard · ‎07-11-2017

My phone can get wifi but no service from carrier. The shop guy said 2 duff sim cards is very rare.

MI5 · ‎07-11-2017

Did you get it working now?
Has a faulty phone been ruled out?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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