No SIM card installed error

[Anonymous]

My phone randomly popped up with a message saying 'no SIM card installed' even though the SIM card is in, I've removed it countless times and restarted my phone many times, nothing has worked, is my sim faulty or will it be the phone?

[Bambino]

@Anonymous It's most likely a faulty sim. Easiest thing to do is to take it to your nearest O2 store and they will swap you for a new sim with your correct details on it. Be sure to bring some identification with you.

This may sound like a silly suggestion, but just make sure you've put the sim in the right way before going to the store to swap. Might save yourself a trip.:smileywink:

[jonsie]

If the new sim doesn't fix the problem you would be better to let Apple look at the phone rather than O2 but get a new sim card first from the O2 store.

[MI5]

It's not uncommon for sim readers to fail either so prepare the phone for replacement, if under warranty and make a full backup to iTunes.

[Marjo]

Hey @Anonymous How are you getting on? Did you manage to find out what the issue was in the end?