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No mobile data abroad

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Anonymous
Not applicable

on ‎23-01-2017 08:49

on ‎23-01-2017 08:49

i have been abroad quite a bit in the last year and since having my iPhone 6 (June last year) my mobile data does not work abroad. I have it in my plan and have even been charged the £1.99 a day for trying to use data roaming abroad, but I still can't get anything. It says safari cannot open etc etc, the apps don't work either. I'm due to travel tomorrow and ideally would like it to work!
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MI5
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‎23-01-2017 08:57 - edited ‎23-01-2017 08:58

‎23-01-2017 08:57 - edited ‎23-01-2017 08:58

Call CS http://www.o2.co.uk/contactus and ask them to check that you are on idata for iphone.
If you are, turn off 4g in settings when abroad and just select 3g.

Also make sure your data APN says idata.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151680 Posts
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  • 28840 Solutions
Registered:

‎23-01-2017 08:57 - edited ‎23-01-2017 08:58

‎23-01-2017 08:57 - edited ‎23-01-2017 08:58

Call CS http://www.o2.co.uk/contactus and ask them to check that you are on idata for iphone.
If you are, turn off 4g in settings when abroad and just select 3g.

Also make sure your data APN says idata.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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