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New iphone 11 set up failing

Jacquie16
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Husband had just got new iPhone 11 and trying to set it up. Set up Face ID ok and started the phone to phone transfer but then can’t get past the software update for 14.0.1 It stays on the update for over an hour then stops. Have tried repeating but no progress and can’t get into settings as can only go back to the ‘hello’ screen. Any ideas please?
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MI5
Level 94: Supreme
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@Jacquie16 

Try connecting to iTunes on a PC or laptop to update and setup.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Registered:

@Jacquie16 

Try connecting to iTunes on a PC or laptop to update and setup.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Jacquie16
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Many thanks. Should we swap the sim before trying that?
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MI5
Level 94: Supreme
  • 119288 Posts
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  • 17276 Solutions
Registered:

@Jacquie16 

If the phone is an upgrade you need to use the old sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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