Solved: New SIM, same phone, different tariff

Anonymous · ‎29-04-2017

Can someone help me with a new SIM that doesnt appear to work - should I be doing something online to activate it as it doesn't get a signal?

I'm swapping from an expensive tariff to a cheaper one (no hardware upgrade/keeping the same phone) and was told I could use it on arrival, but no joy.

I've also assumed I can just pop out the old SIM and input the new one and all contacts etc will remain(?)

Sorry to be ignorant, but greatful of any help/advice.

MI5 · ‎29-04-2017

Your tariff will change online automatically so no need to use the new sim.
They only send a blank sim out in case you need a different sized one for a different phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-04-2017

Your tariff will change online automatically so no need to use the new sim.
They only send a blank sim out in case you need a different sized one for a different phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎08-05-2017

Hi @Anonymous How are you getting on with your SIM? Did you try MI5's advice above?

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