Network

[Anonymous]

My phones GPRS and 3G has gone since 11am today and I can't use anything that needs internet. I have tried turning my phone on and off and reset my network settings and noting is working. I can only iMessage etc. if i'm connected to wifi so it's not helpful when im at out and about. Anyone else facing this problem or know a solution to the problem?

[Anonymous]

Same issue as everyone else, i had important issues to take care of today i didnt get any txts until i got home and my phone connected to wifi then got a ton of txts that i should have got many hours ago. Really hating o2 just now and have been a customer for many years, it needs sorted. Dont suppose there will be a discount or apology from o2?

[Toby]

Hi guys,

Thanks for being patient with this and sorry for the frustrating issue. Please keep up to date with the status checker (status.o2.co.uk/) for any updates and I'll do my best to provide some good news asap

Toby (Coordinator)

[Anonymous]

This problem is crazy - down since this morning! but friends at work on o2 sitting right next to me were fine!

cant even get onto the o2 status checker page now keeps crashing, so assume still not working.

any idea if its going to get fixed today?

[Anonymous]

3G still down for me and having problems sending messages. iMessage and FaceTime also not working even through wifi since a few hours a go.

[Anonymous]

ye my wife is sitting right next to me and her phone is working perfectly well, mine is not. 

[Anonymous]

I have an iphone5.    I can phone out but my number is not recognised by anyone phoning in.

I phoned 202 for support but the only available contact was to say i'm leaving o2, which gave me the reply "The office is closed right now", and threatened to charge me because i'm under contract (i thought contracts worked boyh ways/)

I'm paying for a communication service that can't communicate and is now costing me lost earnings!

[Anonymous]

Identical situation here in Herne Bay

[perksie]

The latest update is here:

http://status.o2.co.uk/

Update 20:00hrs

We are continuing to work on a fix for the remaining customers who are still experiencing difficulties using their mobile phone.We again apologise for the inconvenience.

[Anonymous]

Toby, incoming calls were still unavailable 2100 last night. All back to normal this morning.

[Toby]

Great to hear Steve, sorry about that.

Please see some info below about last night from our status page:

On Thursday 3rd October, around 1% of O2 customers experienced some difficulty making and receiving calls and texts, or using data. This was the result of unexpected congestion caused during routine upgrade work on our 2G and 3G networks. The problems were intermittent and resolved in a matter of hours.
We apologise to those customers affected and would like to thank them for their patience.
As we rollout our nationwide 4G network, we are upgrading our 2G and 3G service to reach 98% of the UK population both indoors and outdoors. Our customers can keep up to date with our progress by visiting our Network page on our website.