no incoming call

[Anonymous]

Hi can anyone help. Live chat is down at the mo.

My phone wont allow incoming calls when people ring me its just has a engaged tone.

Please help I need my phone.

[Anonymous]

http://status.o2.co.uk/

The o2 Network is currently experiencing an outage.

People are being affected in different ways.

Keep checking the above link.

[MI5]

Its been going on all day so hopefully won't be long now........

[Anonymous]

Yeah have also been told by people trying to call me that it's going straight to voicemail. Now getting no signal at all in the Ravenscourt Park area in London. Better be working tomorrow as I have a phone interview in the morning.

[Anonymous]

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@Anonymous wrote:

Yeah have also been told by people trying to call me that it's going straight to voicemail. Now getting no signal at all in the Ravenscourt Park area in London. Better be working tomorrow as I have a phone interview in the morning.

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Its safe to say they are working on it.

Fingers crossed for your phone interview tomorrow.

[Anonymous]

Update 23:45hrs

The intermittent problems experienced by some of our customers today have now been resolved.

Routine upgrade work on our 2G and 3G networks led to unexpected congestion affecting around 1% of O2 customers. We apologise to those customers and thank them for their patience.

[Toby · Accepted solution]

Hi AerialMan,

Your service should now be back to normal. Sorry about that!

Please see some info below about last night from our status page:

On Thursday 3rd October, around 1% of O2 customers experienced some difficulty making and receiving calls and texts, or using data. This was the result of unexpected congestion caused during routine upgrade work on our 2G and 3G networks. The problems were intermittent and resolved in a matter of hours.
We apologise to those customers affected and would like to thank them for their patience.
As we rollout our nationwide 4G network, we are upgrading our 2G and 3G service to reach 98% of the UK population both indoors and outdoors. Our customers can keep up to date with our progress by visiting our Network page on our website.

[Anonymous]

I am still getting no calls, just going straight to voicemail??

I'm in the Islington area London?

[perksie]

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@Anonymous wrote:
I am still getting no calls, just going straight to voicemail??

I'm in the Islington area London?

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This is not a location based problem.

Have you tried restarting your phone?