Solved: Network

Anonymous · ‎03-10-2013

My phones GPRS and 3G has gone since 11am today and I can't use anything that needs internet. I have tried turning my phone on and off and reset my network settings and noting is working. I can only iMessage etc. if i'm connected to wifi so it's not helpful when im at out and about. Anyone else facing this problem or know a solution to the problem?

MI5 · ‎03-10-2013

Start Fixed Details Status

Oct 3, 2013

10:45 am

We've got some problems with our phone service right now. Some phone numbers might not be working at all. Those numbers could be anywhere in the UK or abroad.

Ongoing

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-10-2013

Start Fixed Details Status

Oct 3, 2013

10:45 am

We've got some problems with our phone service right now. Some phone numbers might not be working at all. Those numbers could be anywhere in the UK or abroad.

Ongoing

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎03-10-2013

Just hang on a while longer. They are working on it....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-10-2013

Same here. My number is 'not recognised' when anyone tries to call it at the moment, neither from land lines or mobiles. Texts are not getting through to me either. All indications on my iPhone 4s are normal, signal etc..

MI5 · ‎03-10-2013

It appears to be a fairly widespread problem effecting some numbers only, rather than a complete blackout...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎03-10-2013

Hi guys,

Thanks or flagging this. Let me know if the situation improves for you and I'll investigate the problem

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Anonymous · ‎03-10-2013

had noting since 11am, the 3g went off, it states i have full 02 signal, yet I have noting, no internet, no calls, or texts or imessage.

very frustrating.

Anonymous · ‎03-10-2013

Come on! Just rang o2 in runcorn, she said theres NO network issues, and its my fault! Really poor customer service

Anonymous · ‎03-10-2013

Yes my iphone 4s not able to make or receive calls either.
That's almost 5 hours without any connectivity.
Come on O2 get it sorted!

MI5 · ‎03-10-2013

They only have to look at the service status page to see.........?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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