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Network connection

Anna4
Level 1: Joiner
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on ‎27-05-2020 13:38

on ‎27-05-2020 13:38

Hello. My phone is not connecting to 4G. There is not a network problem in the area. Does anyone know what could be causing this or how to fix it?

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MI5
Level 94: Supreme
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on ‎27-05-2020 13:42

on ‎27-05-2020 13:42

@Anna4 

Keep checking in case recent faults aren't showing up yet O2 Service Status 

Also check your network settings that you have 4g enabled.

Rebooting your phone sometimes helps but if nothing is helping, call customer service to check your account Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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