My iPhone 5 which from the day I got it was using a Giffgaff sim. Now that 4G is pretty much standard and O2 stupidly didnt think about that, I want to leave Giffgaff. I purchased a sim only rolling contract from Three tried to insert it into my phone and discovered it was locked. I contacted Giffgaff they told me that they do not have the power to lock the phones as they use O2's network. So then I contacted O2 via the live chat and over the phone, they then denied that they locked it. I checked with Apple and they confirmed that it was indeed locked by O2. So again I contacted O2 told them what Apple had said and they proceeded to tell me there is nothing they can do unless I have an O2 number, very reluctently (as I know how awful O2 actually are) I bought an O2 pay and go sim. From the very first minute I got the sim O2 shining customer service showed how bad they actually were, by misinforming me with lead to me being under £15 credit which I needed to top up, they denied they made the mistake and told me I HAD to top up another £10. I finanly got through to someone on the phone and they sorted that issue. It took multiple days for my IMEI to register to O2 before I could even begin the unlocking process. Now I'm in the unlocking stage and I expect to be up until the very last minute even though I have informed how urgent this is that I have a phone as I will be leaving home without any means of contact.
Thanks for forcing me to this brilliant network and your great levels of co operation!
