on 10-07-2014 19:44
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on 10-07-2014 19:44
My iPhone 5 which from the day I got it was using a Giffgaff sim. Now that 4G is pretty much standard and O2 stupidly didnt think about that, I want to leave Giffgaff. I purchased a sim only rolling contract from Three tried to insert it into my phone and discovered it was locked. I contacted Giffgaff they told me that they do not have the power to lock the phones as they use O2's network. So then I contacted O2 via the live chat and over the phone, they then denied that they locked it. I checked with Apple and they confirmed that it was indeed locked by O2. So again I contacted O2 told them what Apple had said and they proceeded to tell me there is nothing they can do unless I have an O2 number, very reluctently (as I know how awful O2 actually are) I bought an O2 pay and go sim. From the very first minute I got the sim O2 shining customer service showed how bad they actually were, by misinforming me with lead to me being under £15 credit which I needed to top up, they denied they made the mistake and told me I HAD to top up another £10. I finanly got through to someone on the phone and they sorted that issue. It took multiple days for my IMEI to register to O2 before I could even begin the unlocking process. Now I'm in the unlocking stage and I expect to be up until the very last minute even though I have informed how urgent this is that I have a phone as I will be leaving home without any means of contact.
Thanks for forcing me to this brilliant network and your great levels of co operation!
Solved! Go to Solution.
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on 11-07-2014 15:38
I refuse to pay the call surcharges and I'm away from home at the moment so I cannot use a landline, also I'm constantly checking my credit balance and the £15 is still there.
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on 11-07-2014 15:39
On some ringing 4445 is free.
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on 11-07-2014 16:11
It's an O2 unlimited but I'd rather not as I don't want to be charged for anything (such as a connection fee) as there is exactly £15 credit for the purpose of the unlocked.
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on 11-07-2014 16:13
If you've not activated the tariff then make sure you've turned off mobile data so your not charged the £1 Web Daily fee. I've done that before. 😞
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on 11-07-2014 18:40
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on 11-07-2014 18:40
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 11-07-2014 19:03
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on 11-07-2014 19:03
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on 11-07-2014 21:34
I haven't been able to fill the form in all of my requests have been through the live chat. I don't have 2 frequent phone numbers I call in order to fill the form out as the sim is just being used to unlock.
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on 11-07-2014 21:35
Hi,
You will have had to make some chargeable calls to latch the imei of the iPhone to the 02 payg account.
Just put those numbers down.
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on 11-07-2014 21:40
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on 11-07-2014 21:40
That will be a problem for you then. O2 need to associate your P&G number with the phone to do the unlock. I take it from previous comments that you were misadvised to just top up £15?
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11-07-2014 21:42 - edited 11-07-2014 21:44