My o2 App for Mobile not recognising Account

[Anonymous]

Since last update for My o2 app can't log in. Using correct username and password. Tried unistalling app and reinstalling several times but still no go? Any ideas anyone.

[jonsie]

Seems to be a problem with some iphones. Are you on the latest iOS?

Try a restore in itunes and then reinstall it.

[Anonymous]

Uninstall & reinstall will work, make sure you have the latest iOS update

[Anonymous]

Hi Stuart, Thanks for your reply. I have the latest software/update & I have uninstalled/reinstalled several times. Problem only started after last Myo2 app update?

[Anonymous]

Hi Jonsie, Thanks for your reply. I have the latest software/update & I have uninstalled/reinstalled several times. Still have the problem which only started after last Myo2 app update..was perfectly ok before?

[Anonymous]

I was able to log onto the App until last update which now says no o2 billing account associated. I can log onto the o2 website without any problem that presents me with all the necessary information OK. I spent 30mins on the phone to o2 last Monday who said some account maintenance needs to be carried out as something isn't quite correct in the backend systems. When I joined o2 in 2001 I was on PAYG and this is causing some kind of conflict as I have had a Pay Monthly account since 2003. I'm not holding out much hope but they are looking into it.

[Anonymous]

try uninstalling the app then do a restore if the original reinstall didnt work

[Anonymous]

Ooh. Now this is interesting Hambird - this could pretty much be me (give or take on the dates) and I posted a very similar query on here also after the update. I wonder if its to do with accounts that have been switched over. (I also have a problem when ringing O2 - I always still go through to PAYG despite the fact I've been monthly for years!) I'm also glad I spotted this before I rang O2 - I guess we just have to sit tight for now? Which is a shame as I loved the app - very very useful!

[Anonymous]

it maybe a glitch as it happened to me & I haven't transferred over as been on payg for years so that can't be it

[MI5 · Accepted solution]

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@Anonymous wrote:
(I also have a problem when ringing O2 - I always still go through to PAYG despite the fact I've been monthly for years!)

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If you dial 202 you will get through to contract CS directly.