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My o2 App for Mobile not recognising Account

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Anonymous
Not applicable

on ‎16-02-2013 15:49

on ‎16-02-2013 15:49

Since last update for My o2 app can't log in. Using correct username and password. Tried unistalling app and reinstalling several times but still no go? Any ideas anyone.

 

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Anonymous
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In response to MI5

on ‎22-02-2013 09:56

on ‎22-02-2013 09:56

How do I quote something here? No idea! Anyway MI5, that is how I usually contact O2 & without fail it goes through to PAYG. People have tried fixing it, it hasn't worked. It's become part of my O2 life!

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adamtemp64
Level 66: Unequalled
In response to Anonymous
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on ‎22-02-2013 10:19

on ‎22-02-2013 10:19

when you hit reply there is a blue quote box

 

so read the message you want to quote then hit reply then quote hope that helps

iPhone 11 Pro 256gb on unlimited data
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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on ‎22-02-2013 10:41

on ‎22-02-2013 10:41

@Anonymous wrote:

How do I quote something here? No idea! Anyway MI5, that is how I usually contact O2 & without fail it goes through to PAYG. People have tried fixing it, it hasn't worked. It's become part of my O2 life!

How strange - Never heard of that problem before. That's kinda like phoning my wife but getting the call routed through to you !!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to Anonymous

on ‎27-02-2013 09:02

on ‎27-02-2013 09:02

Well Monday came and Monday went.... still no different. To be fair I don't think this is something a Customer Services Assistant can sort out its more in the back end systems. Surely can't be that difficult!? Not really sure what more I can do now... just accept it won't work!?
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