My o2 App for Mobile not recognising Account

[Anonymous]

Since last update for My o2 app can't log in. Using correct username and password. Tried unistalling app and reinstalling several times but still no go? Any ideas anyone.

[Anonymous]

How do I quote something here? No idea! Anyway MI5, that is how I usually contact O2 & without fail it goes through to PAYG. People have tried fixing it, it hasn't worked. It's become part of my O2 life!

[adamtemp64]

when you hit reply there is a blue quote box

so read the message you want to quote then hit reply then quote hope that helps

[MI5]

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@Anonymous wrote:

How do I quote something here? No idea! Anyway MI5, that is how I usually contact O2 & without fail it goes through to PAYG. People have tried fixing it, it hasn't worked. It's become part of my O2 life!

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How strange - Never heard of that problem before. That's kinda like phoning my wife but getting the call routed through to you !!

[Anonymous]

Well Monday came and Monday went.... still no different. To be fair I don't think this is something a Customer Services Assistant can sort out its more in the back end systems. Surely can't be that difficult!? Not really sure what more I can do now... just accept it won't work!?