Solved: My iPhone 12 died!

VH · ‎26-03-2022

Bizarre... It froze then went blank. When I pressed the buttons to turn it off to restart it... It vibrated like an incoming call and then made a couple of loud siren noises! I've charged it overnight and it's still a cold black screen!... Can't find the IMEI as I can't turn the phone on.

Any ideas of the way forward?

I pay for the phone and the monthly plan which is £70+.

All my business contact numbers are on the phone! I've got an old iPhone8 that I'm currently using as an emergency.

Cleoriff · ‎26-03-2022

@VH

I would give Apple a call first and see if they can offer any help.

https://www.apple.com/uk/retail/geniusbar/

A few fixes here in this article.

https://smallbusiness.chron.com/wrong-iphone-screen-goes-black-stays-like-that-76889.html

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎26-03-2022

@VH

I would give Apple a call first and see if they can offer any help.

https://www.apple.com/uk/retail/geniusbar/

A few fixes here in this article.

https://smallbusiness.chron.com/wrong-iphone-screen-goes-black-stays-like-that-76889.html

Veritas Numquam Perit

MI5 · ‎26-03-2022

@VH

The IMEI is printed on the sim tray.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

VH · ‎26-03-2022

Excellent... many thanks 🙏🏻

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