Moving number from iphone 12 to new iphone 16 pro

[swif]

I have been trying all day to transfer the number from my old phone to the new, without success. I did speak to someone on the phone for quite a long time, and we at least got the new phone online. I have gone to Settings, Mobile Service, Set up Mobile Service and then asked to transfer the number from my old phone. My old phone responds and I double-click to confirm I want the number to be transferred.

Then it all falls apart and nothing happens.

I moved the SIM to Esim on the old phone, but this didn't help, and right now I can't use either phone as a phone at all. Please please  help

[MI5]

@swif 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: A Guide to Skype 

Guide: How to find help & contact O2 

[gmarkj]

If you're number is on an eSim, you will need a new eSim pack to move the number across @swif 

The quickest way to solve this is to visit your local o2 store with some photo ID.