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Anonymous
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Mocoplay text fraud

Hi everyone,
I've received the following text message and wonder if anyone else has. I don't know the company and have not given out any of my details... I just hope O2 will not allow this company to charge my phone account.

FreeMsg: Thank you for subscribing to MocoPlay Unlimited games for £4.50 per week from MocoPlay until you text STOP to 64546. HELP? 01183244333
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Posts: 108,847
Topics: 561
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Registered: ‎04-04-2012

Re: Mocoplay text fraud

You will be charged unless you deal with it as described in the help thread here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Mocoplay text fraud

Thanks MI5
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Registered: ‎13-08-2008

Re: Mocoplay text fraud

As @MI5 says follow the info in the guide if the company will not refund lodge a formal complaint with The PSA as per the guide  (this looks like the usual facebook game scam )

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Posts: 108,847
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Solutions: 14,414
Registered: ‎04-04-2012

Re: Mocoplay text fraud

Let us know how you get on @Anonymous
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 92,965
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Registered: ‎14-01-2013

Re: Mocoplay text fraud

[ Edited ]

If this is from a FB link I despair really. There are more and more 'click here and see this offer' posts appearing on that site...and no one from FB attempts to stop these scammers...

I KNOW some people genuinely may want to subscribe...but many don't...Smiley Sad

*The Game Is On*

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Level 36: Perceptive
Posts: 1,750
Registered: ‎04-04-2012

Re: Mocoplay text fraud

Being a cynical soul, the reason FB dont do owt about it is that these scammers pay FB for the advertising space...
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We are all customers and dont have access to any o2 accounts
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Posts: 92,965
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Registered: ‎14-01-2013

Re: Mocoplay text fraud


@madasaf1sh wrote:
Being a cynical soul, the reason FB dont do owt about it is that these scammers pay FB for the advertising space...

I am equally cynical @madasaf1sh and totally agree. It's not illegal, though I think it's immoral Evil

*The Game Is On*

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Anonymous
Posts: 0

Re: Mocoplay text fraud

It's not from facebook, my 5 year old was playing a child friendly game on my iphone and this add just popped up and my son clicked on it. I then received the text message in my first post.
I don't see how they can continue to do this without penalty. I did not give my number or any of my personal details, so i was even wondering how did they get my number. There is obviously a security privacy breach somewhere...
The £4.50 now appears on my statement as something i bought! Right i'm off to battle and i'll let you all know the outcome....
(Since the phone providers are billing people without proof of purchase it makes me wonder if they are in on it sharing the profits).
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Posts: 108,847
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Registered: ‎04-04-2012

Re: Mocoplay text fraud

Follow the help link and you should get it sorted.
Let us know how it goes please.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)