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on 26-09-2017 17:42 - last edited on 26-09-2017 17:50 by Marjo
Hello. My name is Gary Neeson and the reference number is [removed]. Can someone get back to me?
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26-09-2017 17:46 - edited 26-09-2017 17:48
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26-09-2017 17:46 - edited 26-09-2017 17:48
Hi @Anonymous All information on lost and stolen devices is here https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M54
You must contact customer services asap...This is a community forum...
Lost or stolen device
If your device has been lost or stolen, we're available 24 hours a day to help. We can block your device, and send you a new sim with your existing number. If your device has been stolen, you need to let us and the police know within 24 hours. If it's been lost, just let us know within 24 hours. We'll then cap your liability for calls and data to £100, in case there is any unauthorised use of your device.
- If you're a Pay Monthly customer, call us on: 0344 809 0202, or +44 344 809 0202 if you're abroad.
- If you're a Pay As You Go customer you'll need to call: 0344 809 0222 or +44 344 809 0222 if you're abroad.
NOTE: If you have phone insurance, we'll also help you make a claim and replace your mobile.
Edited to add...if you have insurance you should also let them know and get a police reference number...
Veritas Numquam Perit
- 130803 Posts
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26-09-2017 17:46 - edited 26-09-2017 17:48
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26-09-2017 17:46 - edited 26-09-2017 17:48
Hi @Anonymous All information on lost and stolen devices is here https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M54
You must contact customer services asap...This is a community forum...
Lost or stolen device
If your device has been lost or stolen, we're available 24 hours a day to help. We can block your device, and send you a new sim with your existing number. If your device has been stolen, you need to let us and the police know within 24 hours. If it's been lost, just let us know within 24 hours. We'll then cap your liability for calls and data to £100, in case there is any unauthorised use of your device.
- If you're a Pay Monthly customer, call us on: 0344 809 0202, or +44 344 809 0202 if you're abroad.
- If you're a Pay As You Go customer you'll need to call: 0344 809 0222 or +44 344 809 0222 if you're abroad.
NOTE: If you have phone insurance, we'll also help you make a claim and replace your mobile.
Edited to add...if you have insurance you should also let them know and get a police reference number...
Veritas Numquam Perit
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on 26-09-2017 17:47
No one can call you from I’m afraid @Anonymous
please see help here https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M54
or contact details for customer service here http://www.o2.co.uk/contactus
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

