Solved: Re: Locked phone

Anonymous · ‎10-06-2016

Hi, I bought a second hand phone but the phone is locked to o2 by the previous owner. The previous owner is nowhere to found currently. So is there anyway to do this without the previous owner

MI5 · ‎10-06-2016

You don't at all - you just need your own PAYG sim with at least £15 credit on it after you've made a few phone calls and waited a couple of days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-06-2016

Instructions here mate http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-06-2016

This instruction required me to have the previous owner o2 account which I don't have. Is there any other way?

MI5 · ‎10-06-2016

You don't at all - you just need your own PAYG sim with at least £15 credit on it after you've made a few phone calls and waited a couple of days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-06-2016

Is that the only way?

MI5 · ‎10-06-2016

Unless you know someone with an o2 contract?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎10-06-2016

Get a P&G sim, put £20 credit on

make a couple of calls and then fill in the form. Simple!

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Curr946 · ‎10-06-2016

Or someone else who use o2 pay and go or contact.

Current Phone: Sony Xperia XZ Premium

Anonymous · ‎10-06-2016

I'm not in uk currently. If put £20 and use it for roaming until £15, will it work ?

jonsie · ‎10-06-2016

Unfortunately not as the calls will only register as a roaming network. You need to be in the UK.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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