on 27-09-2016 20:59
on 27-09-2016 20:59
Ok, so it now appears O2 have finally started moving MB models of all sizes.
Question is, are anyone getting anywhere with Jet Black models yet?
I know there are stories of QC issues and the likes of, this thread is more about seeing when the JB variants start to shift.
While I try to rectify my broken 6, i fear im in for an awful long wait for my 7+ JB 128
on 29-09-2016 19:48
on 29-09-2016 19:48
I call CS every lunch as its the only way you find anything out, I have spoken to this lady before and she seems to get an internal email every day as i assume they all do. And that is what she told me, She said that there was information from apple on all the 7's except the 7+256, to be fair i never asked what it said about the others as i have ordered a 7+256
@Anonymous wrote:
The reason I've asked why is because CS have no information at all about this. That's why my "Why"
so if youwould like to know what this information is you need to call CS
on 29-09-2016 20:07
on 29-09-2016 20:07
on 29-09-2016 20:09
on 29-09-2016 20:09
on 29-09-2016 21:20
on 29-09-2016 21:20
29-09-2016 21:31 - edited 29-09-2016 23:05
29-09-2016 21:31 - edited 29-09-2016 23:05
@Anonymous wrote:
I'm not sticking up for O2 at all here as it's between the company and Apple that have caused the issues.
One thing I do know is that the employees on the phone must be dealing permanently with irate people awaiting iPhones
I doubt the front line staff will know the real truth behind this so I would suspect calling up al the time could potentially be counter productive
an accidental cancelled order
A deliberately cancelled order
Put further back towards the end of the queue. And so on
Anyone mouthing off at me (I'm not suggesting any of you here are) would probably result in one of the above
Infuriating as it is, the phone will be here when it's here I'm guessing
John, I have always been polite to the CS staff, and only ask for an update which they are always happy to do, and give any info that they have on my account. Im a great believer in treating people as you want to be treated yourself. And i agree with you its not the CS staff's fault, they can only work with the information that they have at hand. I see no harm in calling them for an update as long as you are polite and curtious.
on 29-09-2016 22:54
http://bgr.com/2016/09/29/iphone-7-exploding-fire-photos/
Very interesting read on the Iphone 7 plus
on 29-09-2016 23:37
on 29-09-2016 23:37
on 29-09-2016 23:50
on 29-09-2016 23:50
They have always been decent on the phone with me, one even tried to find out how many of the modle i ordered was in front of me, but she said that that information was unavailable for her, she emailed me after she had tried to find out. So i do feel that they are trying there best for the customers, but as i said before they can only work with thi information that they have. I dont think i would want there job at the min.
on 30-09-2016 06:15
It's like all things, the poor customer services staff are the first port of call for any issues and many times companies hide behind this leaving the poor staff to take the full brunt of customer frustration.
I am usually quite patient and forgiving but here the issue, as has been said many times before, is not the wait, the time it's taking to get the phones or even the different stories. It's all about the way O2 have handled this situation. Every time it's the same, Apple releases a new product and the demand is way above the expectation of the demand. Surely manafuacturing more than expected would not be an issue, because in all likelihood it will get sold. But that's where we are. We all know that, so why O2 fail to understand this and act accordingly is the issue.
All that is needed is that O2 make the effort to contact customers who are waiting on pre-orders to let them know a date, it doesn't have to be on the money date as long as the customer is kept in the loop so that their expectations are managed.
O2 have taken orders and Money then done nothing and are just waiting until the stock arrives, this is appalling and a far cry from a services company, we just want to be told information and not have to phone up or check one page for random updates.
O2 where the b&&&& hell is my phone
30-09-2016 08:29 - edited 30-09-2016 09:36
30-09-2016 08:29 - edited 30-09-2016 09:36
I finally received mine yesterday. I ordered at 08:08 on the 9th. Got the 128Gb Plus model.
For those that are still waiting, I know it sucks but o2 have made my upgrade date the 9th of September which is good. Hopefully Apple learn from this mistake next year.
I've been complaining over the last three weeks as much as everyone else. The lack of communication has been an absolute joke however at least this was a step in the right direction.
Hope you aren't waiting much longer!