Issues with calls

[Benlfc]

Is anyone else having issues with calls on their iPhones? Calls just going silent particularly when on the phone and someone else tries to contact you and it’s sat there as a “call waiting” the call you’re currently on just goes silent and then I assume the other person puts the phone down and then when you go and check the call logs there is absolutely no record of the call you’ve just been on?

On top of this is anyone having issues with calls just dropping like the call has just ended naturally and again no record of it in the call logs?

I'm running iOS 18.3.2 on an iPhone 16 Pro Max

[Enlli]

@madasaf1sh Can you help?

[MI5]

No, I'm not having any such issues.

Maybe try a new sim ?

[madasaf1sh]

@Enlli @Benlfc 

Tested on the couple of iPhones I have here for testing, but cant replicate the issue. 

I would try a new sim or try your sim in a different phone and see if the issues persist, as it could be a phone issue.

[MI5]

@Benlfc 

Tests for network issues.

Guide: How can I sort out my network issues? 

https://www.o2.co.uk/apps/my-network

[Benlfc]

@MI5 tried a new SIM a while ago, still happens. Don’t for one minute think it is a network issue but of course Apple are doing what they do best and trying to throw me back to the network provider 

[Benlfc]

@madasaf1sh the other half as the same iPhone as me and on O2 also, she has no issues, I’ve tried a new SIM a while ago and the issues still there. Don’t think it is a network issue and more a phone issue but getting Apple to help with that without just trying to blame the network is difficult because they’ve run network tests and diagnostics and like usual they always come back fine

[madasaf1sh]

@Benlfc 

Trust me I know where you are coming from with Apple... I do wonder what network diagnostics they are running as they always come back as fine, but they never do any software diagnostics.

It might be worth posting on Reddit or on macrumors.com and asking a more global audience..

[japitts]

Never mind what "network diagnostics" Apple claim to run, I've long wondered what their diagnostics are in general! I've helped other users, who have clear hardware faults but yet are convinced by Apple "diagnostics" who say the problem is network-related.

To me, a diagnostic means putting the device into a docking station and running a whole set of engineering tests. I suspect, to Apple it probably means running a quick testing app on the device and swearing blind by the outcome.