Issues Receiving Emails

[gemz4the1]

The last few days I have had problems receiving emails on my phone.

I don't have push messages turned on (never had a problem before) so I just check myself if I have any emails.

When I open the mail app and try to refresh/load it comes up that it can't connect.

I have logged in on my computer and I am using the right password on my phone and on the Microsoft server it says that there are no issues.

I have tried the mail app both on wifi and on data.  I have also deleted all of my email accounts and re-added them and I am still having the problem.

It has only worked once in the last few days - even though I check it a few times a day, it won't connect, but on one occasion it downloaded all of the emails at once - even ones that I should of received days earlier.

I am using an iPhone 5s on O2 PAYG running software version 7.0.4 (11B554a).  The email accounts I have having problems with is hotmail.

[gemz4the1]

Still unable to get emails on my phone.

Checked the Microsoft website again and that says that there are no issues with the server.

Any suggestions?

[MI5]

Is there a specific Hotmail app on the store - There is on Android and it works much better than trying to manually configure devices?

[gemz4the1]

There is an app in the store called 'Windows Live Hotmail PUSH emails'

Surely the mail app itself can be used?

[Anonymous]

You should be able to use the mail app itself yes

[gemz4the1]

I don't know whether to contact Apple or Microsoft about it.

Although I am still waiting for a response from both companies about other issues.....

[Anonymous]

I would say its a hotmail problem personally but that's just my opinion

[MI5]

Hotmail is hopeless on all platforms (as I've mentioned to Gemz via PM) so I wouldn't be surprised if they hadn't changed something that has messed it up.

[gemz4the1]

Thanks for the advice MI5 and Damien.

It's a pain having to use a different app when I have a mail app but I suppose I will have to try it and see how it goes. 😞

[Anonymous]

I had issues last week with a Hotmail email account I have on Mail on my 5s. It kept coming up with a pop up (can't remember exactly what was on the pop up). It done this for a day or two and then it no longer appeared.

I think it must have been an issue with Hotmail and it has since been fixed.

I rarely receive email to my Hotmail email account, I set it up many years ago and I have long since changed my email address. In my opinion Hotmail is not the best of email provider and is problematic and I find AOL to be the same too.