Iphone 5S 4G Problem

[Anonymous]

Hi guys hopefully someone can help, for the last few days my 4G signal has completely disappeared and I can only get 3G wherever I am, I spoke to an O2 Guru who said that the data bolt on with my contract wasn't compatible with iphone and said that he changed it and to restart my phone at midnight and all should be well, well that doesn't appear to have worked so should I talk to them again? It can't be the signal in my area as family members are on 02 and their 4G is working perfectly,

thanks in advance for the help

[jonsie]

It does sound as though the problem is with the bolt on. You should have an idata bolt on with APN setting of idata.o2.co.uk  

If you have the standard data bolt on try changing the APN to mobile.o2.co.uk

I would call them again but I would also try a new sim card. Any O2 store will change it for you and swap your number and tariff.

[MI5]

Now the bolt on has changed just reset your network settings on phone and it should all work again.

[Anonymous]

@JamieG21 let us know if by changing the the APN settings solved your issue or if it still continues

[Anonymous · Accepted solution]

Ah it appears it was my own impatience that was the problem, got a text from 02 this morning saying 4G was ready and to restart my phone and since then been working fine, think it was something to do with the bolt-on settings at their end not being set to 'iphone' according to the person I spoke to last night, anyway thanks for all your help and suggestions guys, much appreciated

[viridis]

All sorted then, well done

[jonsie]

Glad you got it sorted....I'm impatient myself when something isn't working that should!