I travelled to USA in January and on my return but imessage associated with my phone number stopped working.
I have spoken to apple several times, they have taken logs, and done all troubleshooting but cannot find a fault on there side. In addition when i put another sim into the device it is working so it points at the issue being with o2.
I've spoken to o2 several times but for some reason i keep being put through to tech support but the people are quite unhelpful and just keep blaming apple. It seems i cannot get through to tech support directly and must speak to someone inbetween who simply does not understand the issue.
Can anyone here help? or been through something similar?
FTR I have done factory reset, tried other handsets and my imessage works with email but just not with phone number. I have checked settings and have reset them several times to no avail. I have ordered a new sim and now gone onto esim as somone from o2 suggested that it could be the simcard.
Someone please helpppp!
I'll ask @O2Emma to see if she can help
The O2 online advisors are not available on Sundays. I will also tag @O2Lisa who will be on Monday morning.
The problem with iMessage is that is an Apple provided service, using Apple Infrastructure Apple Push Services and Issued certificates to register your number to be able to use the service, and there is very little o2 can do apart from check you have data and an send the registration text.
All Apple will check is the handset and not the backend service..
Have you tried the details below:
And these settings