Re: I want to close my bolt on ,'the works for iph... - Page 2

Anonymous · ‎03-01-2017

On the o2 website it says you can change bolt ons on MY O2 but no success. I want to upgrade my monthly bolt on 'the works for iphone' to 'the ultimate for iphone' to get more data (1GB to 2GB). Any ideas how without going on the phone to customer services for hours.

MI5 · ‎05-01-2017

I agree - I never said otherwise.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎05-01-2017

Thanks for the mention @Cleoriff I'll pass this information on and get the page updated if necessary.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Martin-O2 · ‎11-01-2017

@Anonymous I have an update on this for you. Both the 'The Works' and 'Ultimate' Boltons are both still available. If you are having difficulties upgrading via My O2 the likely cause is that you're on an old tariff. You should contact customer services for help adding the boltons.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎11-01-2017

Thanks for confirming Martin.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎11-01-2017

@MI5 wrote:
Thanks for confirming Martin.

No problem

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Cleoriff · ‎11-01-2017

@Martin-O2 wrote:
@Anonymous I have an update on this for you. Both the 'The Works' and 'Ultimate' Boltons are both still available. If you are having difficulties upgrading via My O2 the likely cause is that you're on an old tariff. You should contact customer services for help adding the boltons.

Thats good to know @Martin-O2 as they are still showing as available on the website. Thanks for confirming

Veritas Numquam Perit

jonsie · ‎11-01-2017

THANK you @Martin-O2

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎11-01-2017

Yes it's good to know the correct information is available on the website!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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