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I can not send text messages.

KateRennie
Level 1: Joiner
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on ‎12-01-2021 17:46

on ‎12-01-2021 17:46

Hi. So, I’ve recently had a new iphone, I have had my number transferred from my old phone. I have no issue with the signal, I can make phone calls and receive them, I can also send and receive imessages, but I can not send a text message. I have tried everything but they are still not sending. Cpuld anyone help? Thanks.
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MI5
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on ‎12-01-2021 17:49

on ‎12-01-2021 17:49

@KateRennie 

Check in Settings >Messages and see if "send as sms" is turned on?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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KateRennie
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on ‎12-01-2021 18:05

on ‎12-01-2021 18:05

It is turned on, but still not sending, thank you!
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MI5
Level 94: Supreme
In response to KateRennie
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on ‎12-01-2021 18:46

on ‎12-01-2021 18:46

Try these tips @KateRennie 

Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
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on ‎18-01-2021 17:37

on ‎18-01-2021 17:37

Hows it going @KateRennie? Are you still having problems sending text messages? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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