Solved: Re: I PHONE 5S

Anonymous · ‎29-12-2014

GOT MY NEW UPGRADE TODAY AND TOTALLY LOST ON HOW TO TRANSFER MY PHOTOS FROM MY OLD PHONE AND ACTIVE MY PHONE HELP PLEASE

jonsie · ‎30-12-2014

If you are changing from iphone to iphone then simply back your old phone up to itunes and restore new phone from previous backup. Let us know if that is not the case and the model of your previous phone so we can advise further.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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MI5 · ‎29-12-2014

What phone did you have previously?
If your account needs to be activated you may have to call CS - Numbers on this link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎30-12-2014

If you are changing from iphone to iphone then simply back your old phone up to itunes and restore new phone from previous backup. Let us know if that is not the case and the model of your previous phone so we can advise further.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎30-12-2014

Also if you need to do a sim swap, pop into your local O2 store & they will provide you with a new nano sim, ask for a pay monthly blank nano sim, they'll do the sim swap instore for you, it will take up to 24 hours to become fully active but usually happens within a few hours but remember to keep turning your iPhone on & off until you get signal & confirm it's active

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