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How to get 4g on IPhone 5s

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darrenney02
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‎03-04-2016 08:21 - edited ‎03-04-2016 08:26

‎03-04-2016 08:21 - edited ‎03-04-2016 08:26

I got give an IPhone 5s about 3 weeks ago put in the new 4g sim that o2 sent me. Transfered my number to new sim.

Changed my o2 tariff from pay and go go go to the 4g big bundles tariff that got changed over this morning but it's still showing as 3g and not 4g. I know I'm in a 4g area. How do I get my IPhone 5s to work with 4g settings have 4g ticked.

 

Darren

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darrenney02
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on ‎03-04-2016 14:05

on ‎03-04-2016 14:05

I though all pay and go big bundle tariffs was 4g ready.

 

Darren

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Beenherebefore
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on ‎03-04-2016 14:05

on ‎03-04-2016 14:05

I can't even imagine what it's like spending over 12 hours a month on a mobile phone !
"My life is a facsimile of a sham"
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MI5
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on ‎03-04-2016 14:08

on ‎03-04-2016 14:08

@darrenney02 wrote:

I though all pay and go big bundle tariffs was 4g ready.

 

Darren

They are, but again, you need to have the correct bolt on enabled too on your account.

You need CS to check this for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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darrenney02
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‎03-04-2016 14:11 - edited ‎03-04-2016 14:13

‎03-04-2016 14:11 - edited ‎03-04-2016 14:13

One of the 3 masts near my work is o2. There's another o2 mast 15 or 16mins walk to the southweast from me. The o2 coverage checker shows.

Did not even know bolt on was part of the tariff.

 

Darren

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darrenney02
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‎03-04-2016 20:45 - edited ‎03-04-2016 20:50

‎03-04-2016 20:45 - edited ‎03-04-2016 20:50

Is there anyway to check the data bolt on online. I looked at my o2 but it dont say anything about data bolt on just the o2 big bundles pay and go tariff im on.

My IPhone 5s is working ok with 3g but still cant get 4g.

They said 4g has been activated on my account.

At times I use wi-fi when in the house.

 

Darren

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Anonymous
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on ‎03-04-2016 20:52

on ‎03-04-2016 20:52

Download the my o2 app from the apple App Store, load it up and log into your account, then click on bolt ons and see if you have the iPhone data bolt on. If you have the blackberry bolt on on your account 4g Won't work
Cheers
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darrenney02
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‎03-04-2016 21:00 - edited ‎03-04-2016 21:04

‎03-04-2016 21:00 - edited ‎03-04-2016 21:04

I got the My 02 app on my IPhone and it says you dont have any bolt ons when I go to bolt ons.

I had just thought as I dont pay for any  extra bolts ons it would not list any.

This is the fist time i have had a 4g ready phone and and an IPhone as my old phone was the Nexus 4 that I had for over 2 years was only 3g.

 

Darren

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MI5
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on ‎03-04-2016 21:03

on ‎03-04-2016 21:03

It won't be listed as an individual bolt on.
You need to get CS to check it is iData as was mentioned this morning.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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darrenney02
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‎03-04-2016 21:07 - edited ‎03-04-2016 21:07

‎03-04-2016 21:07 - edited ‎03-04-2016 21:07

Think I will pop in the the o2 shop in town at the end of the week when I go up town after work and get them to check it.

 

Darren

 

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Anonymous
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on ‎03-04-2016 21:10

on ‎03-04-2016 21:10

The different tarrifs must work differently then, as my sim
Only trarrif shows the included data allowance as a free iPhone data bolt on when I load up my o2 and click on bolt ons.
Cheers
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